Frequently Asked Questions
Answered for the Expressive Quilter
FAQ: Computer Quilting Software
I am having trouble with my printer when printing from Electric
NOTE: This problem has been eleminated
in Electric Quilt 4 & 5 (probably time to upgrade.) See Penny McMorris's answer
Questions answered by Penny
McMorris, owner of Electric Quilt Company
**If you have problems
Please give us as much information as you can
by phone, fax or e-mail. This would include the following:
make and model number of your printer; if you mention 2 printers, are they both
hooked up to the same port by a switch box, or are they on separate ports? Which
printer is set as default?2. Which system are you printing from:
- Windows 3.x?
3. What problem are you
- I've never printed anything from EQ
- It used
to print, but now doesn't
- It prints a partial page, then locks up
It sometimes prints fine, then doesn't, then does again
- It prints garbage
all over my printout
- It prints a blank page, or a page with a few random
characters at the top
- It prints from everything except "Screen Image"
- It prints blocks in the wrong size
Each of these problems has a different
solution. Some problems involve EQ3
or BlockBase. Some problems do not actually
involve EQ3 or BlockBase, but
involve your system itself, or the way your
printer is set up to print from
DOS. The more we know, the easier a time we'll
have determining your
4. What is your
EQ3 serial number?
**General Helps: These things are the solutions to many
printing problems in Electric Quilt 3 -- does not apply to Electric Quilt 4 which
does not have the printer problems associated with EQ3.
The "garbage on my printouts" problem can usually be solved by:
EQ3, choosing Preferences from the PROJECTS menu and clicking to remove the check
from the "Use EMS" box.
2. The "nothing prints"
is often caused by your printer not being set to print anything
from DOS. To test this do a DOS print test from your C:\> prompt. To get to
a C:\> prompt in Windows 3.X: choose the DOS prompt icon. To get to a C:\>
prompt from Windows 95: choose Start - Programs - MS DOS Prompt - type: CD\(then
press Enter) - type: DIR>PRN (press Enter).
If nothing prints, then your
printer is not set to print from DOS and you need to contact your printer manufacturer
and ask for help printing a DOS print test. Then we can help you print from the
3. The "sometimes it prints and sometimes it
does not" problem:
is often solved by doing the following in Windows
1. In Win 95 choose Start - Settings - Printers.
2. Click once on your printer name, to highlight it.
3. Choose FILE, make
sure "Set As Default" is checked.
4. Choose Properties from the
5. Choose the Details tab.
6. Choose the Spool Settings button.
7. Click on "Print Directly to Printer." OK this.
8. Click on the
Port Settings button.
9. Click to remove all the checks. OK this and close
all of the dialog boxes.
4. The "prints a blank page"
is often a Win 95 problem caused by not having an updated file
in Windows 95. It can be solved by downloading a free file from Microsoft. For
more information please e-mail us.
We will do our best to help everyone
who may be having problems printing. We have updated information on our Web site,
that gives the information we know about printing to date.
The Electric Quilt Company
from Sharla Hicks: These problems have been cleared up in EQ4. If you have
not upgraded, I would suggest doing so.
For more FAQ's answered by Sharla Hicks go to:
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