Return, Exchange, Damage, Refund Policy
Return Merchandise Authorization Required via email BEFORE returning unwanted item(s), defective item(s), or exchange item(s). (See below)
*NOTE: Music & Instructional CDs, DVDs, Videos, Computer Software are NOT returnable. Exclusions:
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Return, Exchange & Damage Policy
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Customers have 30 days to request a return (return authorization required) for product dissatisfaction or action on damaged product.
Fastest reply, email: shipping@softexpressions.com - Regarding e-mail: Please check spam/junk folders for return reply. NOTE: Some countries reject our e-mail (we do NOT receive bounced notice), so if a timely reply is not received, please request again and ask us to use our alternate e-mail address for reply.
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Action to be taken by customer and/or Soft Expressions regarding return or damaged item(s) will be determined at time of contact.
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Please do NOT return BEFORE contacting Soft Expressions. shipping@softexpressions.com
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Returned items because of dissatisfaction or customer error are NOT refunded shipping costs.
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Shipping & handling costs refund ONLY if return is because of Soft Expressions' error.
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Items returned after 30 days are subject to 25% restocking charge.
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*See software, CD, DVD, & Video exclusion above*.
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- REQUIRED for Refund: Return in resale condition with undamaged original packaging. NOTE: To protect return from mailing damage, please include foam peanuts, bubble wrap, and/or cardboard insert(s) to protect corners & edges on books and other items.
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Refunds are issued in the original form of payment.
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Refunds will be processed within 2 weeks of eligible return.
- Special Order Returns (return authorization required) following instruction outlined above.
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NOTE: Special orders are defined as item(s) and/or large number/quantity of item(s) ordered specifically at the customers request.
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Special Order Returns are subject to 15% restocking fee for items in our normal stock PLUS the incurred shipping costs associated with sending product to you.
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No refund/return on special order item(s) that are NOT part of our normal stock.
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Return for Exchange (return authorization required)
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Customer may exchange for different item(s) when return comes back in resale condition (see below.)
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On Exchanges we CHARGE actual Shipping Costs on exchange item and we do NOT add Handling fee.
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Return with original packaging. NOTE: To protect return from mailing damage, please include peanuts, bubble wrap, and/or cardboard insert(s) to protect corners & edges on books and other items.
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- Refund for Lost Packages In the rare event that your order never arrives, notification of lost package must be received within 30 days of order being shipped by Soft Expressions.
**Return Merchandise Authorization Required
USA & Canadian & International Customers can e-mail requesting an RMA # BEFORE returning unwanted item(s), defective item(s), or exchange item(s).
SoftExpressions.com
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e-mail: shipping@softexpressions.com
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