Return, Exchange, Damage, Refund Policy

Return Merchandise Authorization Required via email BEFORE returning unwanted item(s), defective item(s), or exchange item(s). (See below)

*NOTE: Music & Instructional CDs, DVDs, Videos, Computer Software are NOT returnable.

Exclusions:

  1. If defective, the item will be replaced.
  2. If UNOPENED in original sealed and undamaged case or box, the item may be returned for a refund.


Return, Exchange & Damage Policy

  • Customers have 30 days to request a return (return authorization required) for product dissatisfaction or action on damaged product.
    Fastest reply, email: shipping@softexpressions.com

  • Regarding e-mail: Please check spam/junk folders for return reply. NOTE: Some countries reject our e-mail (we do NOT receive bounced notice), so if a timely reply is not received, please request again and ask us to use our alternate e-mail address for reply.

  • Action to be taken by customer and/or Soft Expressions regarding return or damaged item(s) will be determined at time of contact.

    • Please do NOT return BEFORE contacting Soft Expressions. shipping@softexpressions.com

    • Returned items because of dissatisfaction or customer error are NOT refunded shipping costs.

    • Shipping & handling costs refund ONLY if return is because of Soft Expressions' error.

    • Items returned after 30 days are subject to 25% restocking charge.

    • *See software, CD, DVD, & Video exclusion above*.

  • REQUIRED for Refund: Return in resale condition with undamaged original packaging. NOTE: To protect return from mailing damage, please include foam peanuts, bubble wrap, and/or cardboard insert(s) to protect corners & edges on books and other items.
    • Refunds are issued in the original form of payment.

    • Refunds will be processed within 2 weeks of eligible return.

  • Special Order Returns (return authorization required) following instruction outlined above.
    • NOTE: Special orders are defined as item(s) and/or large number/quantity of item(s) ordered specifically at the customers request.

    • Special Order Returns are subject to 15% restocking fee for items in our normal stock PLUS the incurred shipping costs associated with sending product to you.

    • No refund/return on special order item(s) that are NOT part of our normal stock.

  • Return for Exchange (return authorization required)

    • Customer may exchange for different item(s) when return comes back in resale condition (see below.)

    • On Exchanges we CHARGE actual Shipping Costs on exchange item and we do NOT add Handling fee.

    • Return with original packaging. NOTE: To protect return from mailing damage, please include peanuts, bubble wrap, and/or cardboard insert(s) to protect corners & edges on books and other items.

  • Refund for Lost Packages In the rare event that your order never arrives, notification of lost package must be received within 30 days of order being shipped by Soft Expressions.

**Return Merchandise Authorization Required

USA & Canadian & International Customers can e-mail requesting an RMA # BEFORE returning unwanted item(s), defective item(s), or exchange item(s).

SoftExpressions.com
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e-mail: shipping@softexpressions.com
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